Free U.S. Shipping Over $50 (code: FREE SHIP)

Product Info


FAQs

How often do you have to change the Ice°Cap filter?

A filter typically lasts about 60 gallons (200+ L), so that would be around 400 fill ups of the 500ml water bottle. Depending on how much water you drink daily, we recommend replacing the filter every 3 months or so.


How will I know when to change the Ice°Cap filter?

As long as water is flowing, the filter is working. As the cartridge becomes full of filtered matter, the flow of water will begin to slow. At some point, it will be slow enough you'll need to replace it. Depending on how much water you drink, we recommend replacing the filter every 3 months or so.


Does the Ice°Cap make salt water safe to drink?

No. Salt water has to go through a special process to be safe for human consumption. The Ice°Cap filter is only designed for use with fresh water from a municipal supply (like tap water).


Can I use the Ice°Cap to drink fresh water anywhere in the world?

The Ice°Cap is designed to be used with tap water from a municipal water supply. If you are traveling for an extended stay in the wilderness without access to a municipal water supply check out our Adventure products.

Care & Use

Things To Know About Your Bottle:

  • Keeps your drink Ice° cold 24+ hours.
  • Please use caution if using this bottle with hot liquids. The narrow neck isn't designed for drinking of hot liquids.
  • Made with high-grade 304 recyclable stainless steel.
  • DO NOT microwave this bottle.

How To Clean Your Bottle:

  • Wash and rinse before first use.
  • Hand wash with soapy water and a bottle brush (if available) periodically, as needed.
  • Avoid using abrasive cleansers or scrubbers on the outside of the bottle as they might dull the finish over time.
  • While it is safe to put the Ice°Bottle in the dishwasher, we don't recommend it, as dishwashers may dull the outside finish over time.

Warranty

Pure Hydration warrants our products to be free of any manufacturing defects. If you have any concerns regarding the condition of your product please email us: help@purehydration.com within 30-days from the date of purchase.


In no event will Pure Hydration, Inc. be liable for incidental, consequential or special damages. 


 

Shipping & Returns

Global Shipping!

We ship everywhere in the world.

We are mindful of our impact on the planet and so we try to ship our products in as little packaging as possible.

All quoted shipping times are in addition to an order processing time of 1 to 2 business days.


General Shipping Estimates For In-Stock Items

All shipping times are estimates provided to us by our delivery partners. Shipping times are subject to many variables such as volume (e.g. Christmas time), weather (e.g. snow storms snow or hurricanes) and human error (e.g. mis-scans or lost packages) and we try our best to give you accurate estimates.

U.S.A

  • Standard: 2 business days (after processing time)
  • Overnight: 1 business day (after processing time)
  • Free Standard Shipping with orders greater than $50 (FREE SHIP at checkout): 3-5 business days (after processing time)

Canada*

  • Standard: 5 to 7 business days (after processing time)
  • Priority: 2 to 3 business days (after processing time)

Europe*

  • Standard: 5 to 7 business days (after processing time)
  • Priority: 2 to 3 business days (after processing time)

Other International Locations*

  • Standard: 6 to 9 business days (after processing time)
  • Priority: 3 to 5 business days (after processing time)

*Subject to customs clearance which can take additional time.


Customs & Duties

Pricing on products shipped internationally (outside the USA) do not include duties and import fees. While we do everything we can to ensure you are not charged customs fees, these fees are the sole responsibility of the customer if they are charged.

If you decide to not pay the import charges, email us at help@purehydration.com to inform us that you have refused the package.


Easy Returns

At Pure Hydration, we want to make sure you are happy with your purchase. If you are not completely satisfied with your Ice°Bottle, please contact us within 30 days of purchase for a refund or exchange. Please note, due to the unique nature of personalized products, these are all final sale. To contact us regarding a return, please contact us at help@purehydration.com.

Customers are responsible for return shipping.